Privacy Policy

This Privacy Policy explains how Narvuk collects, uses, discloses, and safeguards personal information in connection with this website and related services (the “Services”).

Scope of Policy

This Policy applies to users and visitors globally. Additional region‑specific disclosures appear below for residents of the EEA/UK, certain US states, Brazil, and Canada.

Information Narvuk Collects

• Account data: name, email, credentials (hashed), profile and preferences.
• Transaction data: orders, items, amounts, currency; payments handled by processors (Narvuk does not store full card numbers).
• Usage data: pages viewed, clicks, referring URLs, IP address, approximate location, device and browser info, language, and session IDs.
• Content interactions: purchases, downloads, streams, licenses, saved items.
• Support communications: messages, attachments, contact details, and metadata.
• Cookies/SDKs: set as described in Narvuk Cookie Policy.
• Optional marketing data: newsletter subscriptions and communication preferences.

Sources of Personal Information

Narvuk collects information directly from you (e.g., when you create an account or make a purchase), automatically from your device and interactions, and from service providers (e.g., payment processors, analytics, email delivery) acting on Narvuk's behalf.

Purposes and Lawful Bases

• Provide and operate the Services; deliver purchases and support (contract).
• Maintain safety, prevent fraud/abuse, and ensure availability (legitimate interests and/or legal obligations).
• Improve and personalize the Services, including analytics (legitimate interests; consent where required).
• Comply with legal obligations, including tax/accounting and law enforcement requests (legal obligations).
• Send service messages and, with consent where required, marketing communications (consent or legitimate interests, with opt‑out).

Sharing and Disclosures

Narvuk shares information with service providers under appropriate agreements (hosting, payments, analytics, email delivery, support, fraud prevention). Narvuk may disclose information to comply with law, protect rights, or in connection with a business transaction (e.g., merger or sale). Narvuk does not sell your personal information in the conventional sense; where “sale”/“share” are defined by US state law, see the US Disclosures below.

International Data Transfers

Your information may be transferred to countries that may not provide the same level of protection as your home country. Where required, Narvuk uses safeguards such as the EU/UK Standard Contractual Clauses, relies on adequacy decisions, or implements other lawful transfer mechanisms.

Third‑Party Analytics and Services

Narvuk may use analytics and other providers that process data under their own policies. Narvuk takes steps to ensure adequate protection through contracts and due diligence.

Retention

Narvuk retains personal information as needed for the purposes outlined above, including to meet legal, tax, and accounting requirements. When no longer necessary, Narvuk deletes or anonymizes information.

Security

Narvuk implements reasonable technical and organisational measures. No method is 100% secure. See Narvuk Security Policy.

Your Rights by Region

• EEA/UK access, rectification, erasure, restriction, objection, portability, and the right to withdraw consent.
• US State Laws (e.g., CA/VA/CO/CT/UT): rights to access, correct, delete, receive a portable copy, and opt‑out of certain processing such as targeted advertising, sale, or profiling for significant decisions. California residents also have rights to limit use/disclosure of sensitive personal information.
• Brazil (LGPD): confirmation of processing, access, correction, anonymization/blocking/deletion, portability, deletion of data processed with consent, information about sharing, and revocation of consent.
• Canada (PIPEDA): access and correction, and the right to challenge Narvuk compliance.

Cookies

See Narvuk Cookie Policy for details and preference management. For non‑essential cookies, consent is requested where required; you can withdraw consent at any time.

Exercising Your Rights

Submit requests via privacy@narvuk.com or the contact details on this website. Narvuk may take steps to verify your identity. You may designate an authorised agent where permitted by law. If your request is denied, you may appeal by replying to Narvuk decision and stating “Privacy Appeal”.

Contact

Questions or requests? Contact Narvuk at privacy@narvuk.com or via the contact details on this website.

Updates to This Policy

Narvuk may update this Policy. Narvuk will post changes here with a new effective date.